Professional Summary

• More than two and half years of work experience in Satyam Computer Services Ltd. from 9^th Oct ’06 to till date which includes strong experience in SAP Basis and SAP Solution Manager.
• Completed intensive training in SAP Solution Manager and Basis.
• Substantial knowledge of all the scenarios in SAP Solution manager with specialization in Solution Monitoring, Solution Manager Diagnostics, Change Request Management, Service Desk Management, Project Implementation and E-learning.
• Knowledge of End to End Root Cause Analysis (Solution Manager Diagnostics)  
• Strong structured team player with outstanding written and verbal communication skills and ability to work independently with minimal direction as well as in a team.

Education

Degree	University	Year of Passing	Percentage
B.E. (Comp.Sci.)	Rajasthan Institute of Engineering and Technology, Jaipur.(Rajasthan)	06/2006	75.51% (Honours)
XII	M.P.S. Ajmer. (CBSE)	06/ 2002	65.6%
X	St Anselm’s Sr.Sec. School, Ajmer. (CBSE)	06/ 2000	71.6%

 

JOB PROFILE

Basis Activities:

 

• Extensive Knowledge of Monitoring various SAP new dimensional products including SRM 4.00, SRM 5.0, BW 3.50,IDES 4.7, ECC 6.0 BIW 3.5(BI Cont. 7.03), EP 6.0,PI/XI 6.0, SCM5.0, Solution Manger4.0, CRM4.0 and SRM 5.0. and CRM 5.1 through Solution Manager as a Monitoring System.
• User Maintenance – Creation of Users, Copying a User, Locking and Unlocking Users, Changing a Password ,Finding a Missing Authorization, Checking Active Users, Role Attachment, Deleting Old User Master Records, Changing Administrator Passwords.
  • Configured Maintenance Optimizer in SAP SOLUTION MANAGER.
• Checking User Activities/ List of all user Logged on.
• Sending System Messages Â
  • Defining and viewing Background jobs.
  • Listing authorization profiles delivered by SAP   
  • Work process Overview         
  • Instance Overview              
  • Displaying and Maintaining Profile Parameters
  • Lock Administration  and Update Request  
  • ABAP Editor (checking RTCCTOOL)
  • Role Maintenance and assigning roles and authorization objects    
  • Automatic E-Mail Notification.
• Overview of Backup Logs and Analyzing Database administration calendar
• CCMS Monitoring and Customizing CCMS Alert Monitor
• Creation and Checking of RFC Connections (Trusted and non-Trusted)
• Monitoring the Performance of Systems.
• Database Monitoring (Database Space, backup logs Overview)
• Downloading support packages from service market place and Upgrading the SAP System by applying Support packs  and Patches such as ST-ICO,ST A/PI,PI_BASIS,ST-PI,ST,BI_CONT etc. through OS Level and Solution Manger System. Using SPAM SAINT.
• Operation Modes –Creation of new Operation Mode, Adjusting the Timetable,

Manually Switching Modes.

• Scheduling Exception Operation and Setting Up Operation Modes. 
• End to End Root Cause Analysis
• eCATT Test Script Creation, Recording the transaction activity through eCATT.

 

Solution Manager Activities:

• System Landscape Maintenance

Creation and Assignment of Logical Components

Solution Creation and Satellite System Inclusion in Solution Landscape Maintenance

• Set-up RFC connections between satellite systems and the SAP Solution Manager system, Creation of Trusted RFC Connections.
• System Monitoring Setup

Activating Monitoring, CCMS Connectivity, Assignment of Pre-defined and User defined Alerts, Editing Threshold Values, Copy Customizing

• Alert Notification

Confirmation and postponement of alerts

• System Administrative Setup

Task list finalization and configuration for satellite system.

• ·         SAP Early Watch Alert

Activating the Service Data Control Center 

Adding Satellite Systems in SDCCN administration,

Setting-Up Early Watch Alerts, Manually Executing Downloads

Creating Report and Display Session Details, Saving,

Retrieving and Archiving Early Watch Alert    

Checking the availability of the tools required for the SAP Service sessions (in Add-On ST-A; ST-PI), with the report RTCCTOOL.

• ·         Service Level Reporting

General Settings for SL Report

Specify Systems and Contents and Selecting Business Processes for the SL Report.

Selection and Analysis of Business Processes for the Service Level Report  

• Business Process Monitoring

Business Process Setup

Configuring Business Process Monitoring

• Central Performance History Setup
• Basic configuration of Service desk in Solution Manager

Defining the number ranges for CRM Service,

Assigning the number range to the transaction type

Creation of Business Partners

Creation of Organizational Unit

Configuration of Action Profile and Action Definition

• Change Request Management

Creation of Maintenance Project, Maintenance Cycle

Overview of Normal and Urgent Correction

Creation of Implementation Project and Business Blueprint Document

• E-Learning Management with SAP  Solution Manager

Creation of E-Learning Map.

• Overview of Solution Manager Diagnostics
  • Installation and Setup of SAP Solution Manager Diagnostics Server on the Monitoring System.
  • Project Implementation
  • Project Administration
  • Business Blueprint Creation
  • Scoping Business Scenarios
  • Administrating Business Processes
  • Configuration and Testing
  • Test Cases Inclusion
  • E-learning Setup
  • Solution Manager Diagnostic End to End Root cause analysis

 

Projects Profile:

 

1.	Satyam SAP Solution Manager Competency Center
Client	Satyam Bangalore, India
Role	 Team Member
Organization	Satyam Computer Services Ltd, India
Duration	Feb‘07 to till date
Team Size	Project: 8	Module: SAP Solution Manager and Basis

Project Description :

 

The project is an endeavor of Solution Manager competency to create center of excellence, which has substantial knowledge and expertise in almost all the scenarios of Solution Manager. E.g. Solution Monitoring, Change Request Management, Service Desk, Solution Manager Diagnostic and E-Learning Management.

 

Responsibilities:

 

• Adding Servers, database, Systems in the System Landscape
• Creation and Assignment of Logical Components
• Solution Creation and Satellite System Inclusion in Solution Landscape Maintenance
• Set-up RFC connections between satellite systems and the SAP Solution Manager system
• Creation of Trusted RFC Connections
• Landscape System Monitoring Setup

Activating Monitoring

CCMS Connectivity

Assignment of Pre-defined and User defined Alerts

Editing Threshold Values

            Copy Customizing

• Alert Notification

Alert Overview

Confirmation of Alerts

Postponement of Alerts

• System Administrative Setup

Task list finalization

Task configuration for Satellite systems

• ·         SAP Early Watch Alert

Activating the Service Data Control Center 

Adding Satellite Systems in SDCCN administration

Setting-Up Early Watch Alerts

Manually Executing Downloads

Create Report and Display Session Details

Save, Retrieve and Archive Early Watch Alert

• Checked the availability of the tools required for the SAP Service sessions (in Add-On ST-A; ST-PI), with the report RTCCTOOL.
• ·         Service Level Reporting

General Settings for SL Report

Specify Systems and Contents and Selecting Business Processes for the Service Level Report.

KPI Calculation

Selection and Analysis of Business Processes for the Service Level Report  

Defining Alert Limits

SL reporting Based on Business Process Monitoring

• Business Process Monitoring

Business Process Setup

Creation of Business Scenario, Business Process and Define Business Process Steps

Defining transaction codes for a business process step

Creation of Process Flow

Activating the Business Process for Monitoring

Configuring Business Process Monitoring

Defining solution support Organization, defining team members and assigning monitoring roles to them

Defining Monitoring types for business process steps

Reload CCMS threshold for the Defined Alerts

Assigning Analysis and Monitoring tools

Setup Monitoring Activities: Define the monitoring type, team, person responsible, frequency, etc.. For the process step

Generate Customizing and Activating Business Process Monitoring

Alert Configuration, Alert Analysis and Alert Confirmation

• Central Performance History Setup

Creating Report Definition

Executing and scheduling Report

Creating a Collection and Reorganization Schema

Assigning the Desired MTE Classes to the Collection and Reorganization Schema

Creating a Day Schema, Calendar Schema

• Basic configuration of Service desk in Solution Manager
• Change Request Management
• E-Learning Management with SAP  Solution Manager
• End to End Root Cause Analysis.

 

 

2.	Project Name : GIFCO Global Consolidation, Malaysia
Client	TRW Automotives
Role	Solution Manager Consultant
Organization	Satyam Computer Services Limited, India
Duration	Jan ’08 to Mar’08
Team Size	Project :8	Module : SAP Basis and Solution Manager

 

Project Description

 

TRW Automotives Livonia is a group of which TRW Head Quarters operates in Livonia Zone for marketing of Automotives to America, Europe and other Asian countries.

MySAP ERP 2005, BW 7.0, EP 7.0, Virsa 5.1 has been implemented for their Global Consolidation operation and the implementation was done by Satyam. Satyam has taken the post-implementation support of the SAP at Onsite.

 

Responsibilities:

 

• Extensive Knowledge of Monitoring various SAP new dimensional products including SRM 4.00, SRM 5.0, BW 3.50,IDES 4.7, ECC 6.0 BIW 3.5(BI Cont. 7.03), EP 6.0,PI/XI 6.0, SCM5.0, Solution Manger4.0, CRM4.0 and SRM 5.0. and CRM 5.1 through Solution Manager as a Monitoring System.
• Configured Maintenance Optimizer in SAP SOLUTION MANAGER
• CCMS Monitoring and Customizing CCMS Alert Monitor
• Downloading support packages from service market place and Upgrading the SAP System by applying Support packs  and Patches such as ST-ICO,ST A/PI,PI_BASIS,ST-PI,ST,BI_CONT etc. through OS Level and Solution Manger System.
• Solution Creation and Satellite System Inclusion in Solution Landscape Maintenance
• Set-up RFC connections between satellite systems and the SAP Solution Manager system
• Creation of Trusted RFC Connections
• User Maintenance – Creation of Users, Copying a User, Locking and Unlocking Users, Changing a Password ,Finding a Missing Authorization, Checking Active Users, Role Attachment, Deleting Old User Master Records, Changing Administrator Passwords.
• Checking User Activities/ List of all user Logged on.
• Sending System Messages Â
  • Defining and viewing Background jobs.
  • Listing authorization profiles delivered by SAP   
  • Work process Overview         
  • Instance Overview             
  • Displaying and Maintaining Profile Parameters
  • Lock Administration  and Update Request  
  • ABAP Editor (checking RTCCTOOL)
  • Role Maintenance and assigning roles and authorization objects    
  • Automatic E-Mail Notification.
• Overview of Backup Logs and Analyzing Database administration calendar
• Landscape System Monitoring Setup Activating Monitoring
• Alert Notification
• System Administrative SetUp and Administration.
• Setting-Up Early Watch Alerts
• Configuring Business Process Monitoring

 

 

3.	Project Name : Magellan Solution Manager
Client	Magellan
Role	Technical consultant
Organization	Satyam Computer Services Ltd., (India)
Duration	May‘08 to July‘08
Team Size	Project :3	Module :SAP Solution Manager

 

Responsibilities:

 

• System Monitoring Setup
• Activating the Service Data Control Center 
• Adding Satellite Systems in SDCCN administration,
• Setting-Up Early Watch Alerts, Manually Executing Downloads
• Central Performance History Setup
• Basic configuration of Service desk in Solution Manager
• Defining the number ranges for CRM Service,
• Assigning the number range to the transaction type
• Creation of Business Partners and Organizational Unit.
• Configuration of Action Profile and Action Definition
• Automatic Email notification in service desk
• Change Request Management
• Creation of Maintenance Project, Maintenance Cycle
• Overview of Normal  and Urgent Correction
• Creation of Implementation Project and Business Blueprint Document
• E-Learning Management with SAP  Solution Manager
• Creation of E-Learning Map.

 

4.	Project : Khimji Ramdas SAP Implementation Project
Client	Khimji Ramdas
Role	Developer
Organization	Satyam Computer Services Ltd., (India)
Duration	March‘09 to Till Date
Team Size	Project :6	Module :SAP Solution Manager

 

Contribution

• Project Administration
• Business Blueprint Creation
• Scoping Business Scenarios
• Administrating Business Processes
• Configuration and Testing
• Test Cases Inclusion and Recording sessions.
• E-learning Setup

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